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Support

Contact

Talk to the people who build it.

No call centre and no bots. Your message goes to the developers who build WebEquipe products, and we reply within 24–48 hours, Monday to Friday.

Support

We're here to help

Questions, bugs, billing or a feature you wish existed. A developer on the product will reply.

  • 24–48 hour repliesMonday to Friday
  • Docs and guidesBrowse the help center
  • 7-day money-back guaranteeOn every paid plan

    Topic

    We only use your email to reply.

    Before you write

    Get a faster answer

    Include these and we can usually fix it in one reply.

    1. Your site URLSo we can see the issue for ourselves.
    2. Product and versionShown in WordPress under Plugins.
    3. What you expected, and what happenedA screenshot or short video helps a lot.
    4. Your WordPress and PHP versionsFrom Tools → Site Health → Info.

    FAQ

    Questions about support

    How quickly will I get a reply?

    Within 24 to 48 hours, Monday to Friday. Messages are answered by the developers who build the products, not a separate help desk.

    Do you offer support for the free plugins?

    Yes. Free plugin users can use this form or the WordPress.org support forum for each plugin. Paid plans get email support, and Agency plans get priority support.

    How do I ask for a refund?

    Choose Billing as the topic and include the email used for the purchase. PDF Search Pro and Spin & Win Wheel plans have a 7-day money-back guarantee.

    Can I request a feature?

    Yes. Choose Product request as the topic. Many features in WebEquipe products started as customer requests, and we reply to every one.

    Can I report a security issue?

    Yes. Choose Support, mark the message as a security report and include steps to reproduce. Please do not post security issues in public forums.